www.safesecurity.com
HOME  |  DEALERS  |  CONTACT  |  SAFEPay  |  SAFEid  |  ALARM.COM LOGIN  |  SAFE LOGIN
TOLL-FREE 1800.669.7779
FREE SECURITY AUDIT
Home > Support > Cameras Not Working?
  Service
Request Service
Service Network
  Troubleshooting
Troubleshooting Basics
Preventing False Alarms
Cameras Not Working?
  Manuals
Alarm System Manuals
SAFE Residential Manual
  Identify Your System
  Testing Your System
  Make A Payment
  FAQs
  Permits
Cameras Not Working
 ALARM.COM CAMERA TROUBLESHOOTING
If you have replaced your router, or changed your Wi-Fi network settings, you will need to perform one of the following methods to re-connect the cameras to your network.

WPS Button Method:
If your (new) router has a WPS Push Button (and it is enabled) you can learn the camera to your new network by doing the following:
  1. Press the WPS button on the router.
  2. Then press the WPS button on the camera (time varies by camera model).
  3. As long as the camera is in range, the WPS feature will allow the camera to configure itself to the routerís Wi-Fi settings and reconnect to the internet.
  4. After a few minutes, the cameraís LED should go back to solid green.
  5. Repeat this process for each camera.
Ethernet Cord Method (No WPS Button):
To learn the camera to your new network, you will need to connect the camera to the router with an Ethernet cord, then follow this process:
  1. Wait for a solid green LED on the camera.
  2. Log in to your Alarm.com account.
  3. Go to Video > Video Device Settings.
  4. If you have multiple cameras, you will want to ensure you have the correct camera selected under Video Device.
  5. Once the camera is selected, click on Wireless Network.
  6. Click the Scan button, select your home Wi-Fi network, enter the password, and click Save.
  7. Once saved:
    1. Remove the power cord
    2. Remove the Ethernet cord
    3. Reconnect the power cord
  8. If successful, the camera will come back up with a solid green LED.
  9. Repeat this process for each camera.
If the above methods do not resolve your camera issue, contact SAFE Security at
1-800-669-7779
to set up a service appointment.


Contact us if you are planning to move, and we will ease your mind about your security systems!
Sign-up now to receive the latest news, special offers and exclusive discounts from SAFE Security!
Licenses   |   Privacy & Security   |   Sitemap   
SAFE SPECIAL MONITORING DEMO MOVING